EMOTION ANALYSIS DEVICE FOR CUSTOMER RECEPTION

摘要

An emotion analysis device of the present invention includes: an analysis part identifying a dissatisfactory emotion of a customer by analyzing the voice of the customer; a classification part classifying a dissatisfaction level of the customer by using the dissatisfactory emotion; and a processing part executing an event set for the dissatisfaction level. Therefore, the present invention is capable of improving customer satisfaction while reducing dissatisfaction.;COPYRIGHT KIPO 2019