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Journal of Service Theory and Practice

中文名称：服务理论与实践

ISSN：2055-6225
出版周期：Bimonthly

发文量：100

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1.ANZMAC conferences and JSTP - continuing the tradition

机译：ANZMAC会议和JSTP - 继续传统
- 作者：Tuzovic Sven;Finsterwalder Jorg
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第3期
2.Tough but not terrific: value destruction in men's health

机译：艰难但不太平坦：男性健康的价值破坏
- 作者：McGraw Jacquie;Russell-Bennett Rebekah;White Katherine M.
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第3期
- Value creation;
- Social marketing;
- Value destruction;
- Value co-destruction;
- Masculine identities;
- Self-conscious emotions;
3.Examining the role of customer engagement in augmenting referral value The moderated-mediation of relational and expertise value

机译：审查客户参与在增强转诊价值的角色中的关系和专业知识价值的调解
- 作者：Sahi Gurjeet Kaur;Devi Rita;Dash Satya Bhusan
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第6期
- Customer engagement;
- Relational value;
- Expertise value;
- Referral value;
4.Trends in quality management research in higher education institutions

机译：高等教育机构质量管理研究趋势
- 作者：Juan Jose Tari;Gavin Dick
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第3期
- Quality improvement;
- Quality management;
- Higher education institutions;
- Quality dimensions;
- Quality models;
5.Reciprocal transfer of brand associations between service parent brands and upward line extensions: An accessibility-diagnosticity perspective

机译：服务父品牌和向上线扩展之间的品牌关联的互惠转移：可访问性 - 诊断性视角
- 作者：Jean Boisvert
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第2期
- Accessibility-diagnosticity;
- Brand associations transfer;
- Reciprocal effects;
- Service line extensions;
6.Engaged customers as job resources or demands for frontline employees?

机译：将客户作为工作资源或对前线员工的要求？
- 作者：Katrien Verleye;Paul Gemmel;Deva Rangarajan
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第3期
- Frontline employees;
- Role stress;
- Nursing homes;
- Customer engagement behaviours;
- Job demands-resources model;
- Job strain;
7.Service research in emerging markets: business as usual?

机译：新兴市场的服务研究：常用的业务？
- 作者：Roy Sanjit Kumar;Sekhon Harjit;Bang Nguyen
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第6期
8.Human resource management impact on knowledge management Evidence from the Portuguese banking sector

机译：人力资源管理对来自葡萄牙银行业的知识管理证据的影响
- 作者：Elisa Figueiredo;Leonor Pais;Samuel Monteiro;Lisete Monico
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第4期
- Service sector;
- Knowledge management;
- Training;
- Human resource management;
- Career development;
- Retention;
9.Improving customer well-being through two-way online social support

机译：通过双向在线社会支持改善客户幸福
- 作者：Qiuying Zheng;Tang Yao;Xiucheng Fan
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第2期
- Social support;
- Quality of life;
- Online health care communities;
- Reciprocal altruism;
- Social exclusion;
10.Managing customer relationships in emerging markets Focal roles of relationship comfort and relationship proneness

机译：在新兴市场的局部关系中管理关系舒适和关系的焦点作用
- 作者：Gaur Sanjaya Singh;Kingshott Russel P. J.;Sharma Piyush
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第6期
- Customer loyalty;
- Emerging markets;
- Relational commitment;
- Relationship comfort;
- Relationship proneness;
11.Customer-to-customer interaction quality, promotion emotion, prevention emotion and attitudinal loyalty in mass services

机译：客户 - 客户的互动质量，促进情感，预防情绪和大众服务的态度忠诚
- 作者：Choi Beomjoon;Kim Hyun Sik
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第3期
12.Transformative gamification services for social behavior brand equity: a hierarchical model

机译：社会行为品牌股权转型群体服务：分层模型
- 作者：Tanouri Afshin;Mulcahy Rory;Russell-Bennett Rebekah
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第2期
- Brand equity;
- Gamification;
- Transformative services;
- Social behaviour;
13.The differential effects of separated vs. unseparated services The roles of performance risk and regulatory focus

机译：分离的与单独的服务的差异效应绩效风险和监管重点的作用
- 作者：Keh Hean Tat;Hartley Nicole;Wang Di
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第1期
- Regulatory focus;
- Higher education;
- Performance risk;
- Service separation;
14.From victim to saboteur Testing a moderated mediation model of perceived undermining, state hostility, and service sabotage

机译：从受害者到破坏者测试了一个受体化的破坏，国有敌意和服务破坏的中调解模型
- 作者：Li Hongbo;Waqas Muhammad;Tariq Hussain
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第1期
- Organizational identification;
- Hostility;
- Service sabotage;
- Coworker undermining;
- Displaced aggression;
- Distress tolerance;
15.Validating and extending the sport brand personality scale

机译：验证和扩展体育品牌个性规模
- 作者：Ann Mitsis;Civilai Leckie
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第2期
- Generation Y;
- Favourite athlete;
- Scale validation;
- Sport brand personality;
16.Cyborgs as frontline service employees: a research agenda

机译：Cyborgs作为前线服务员工：研究议程
- 作者：Garry Tony;Harwood Tracy
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第4期
- Cyborgs;
- Emergent technologies;
- Frontline service employees;
- Service and service delivery;
17.Social servicescape effects on post-consumption behavior: The moderating effect of positive emotions in opera-goers

机译：社会服务对消费后行为的影响：积极情绪在歌剧院的调节效应
- 作者：Berta Tubillejas Andres;Amparo Cervera-Taulet;Haydee Calderon Garcia
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第5期
- Loyalty;
- Emotions;
- Satisfaction;
- Perceived value;
- Performing arts;
- Social servicescape;
18.An examination of relative satisfaction and share of wallet Investigating the impact of country and customer characteristics

机译：检查国家和客户特征影响的钱包相对满足和分享
- 作者：Alexander Buoye
- 期刊名称：《Journal of Service Theory and Practice》 | 2016年第3期
- Customer satisfaction;
- Share of wallet;
- Moderating;
- Relative metrics;
- Mediating;
- Wallet Allocation Rule;
19.Managing engagement in an emerging economy service

机译：管理在新兴经济服务中的参与
- 作者：Rabbanee Fazlul K.;Haque Mohammad Moinul;Banik Shanta;Islam Mohammad Majedul
- 期刊名称：《Journal of Service Theory and Practice》 | 2019年第6期
- Employee engagement;
- Customer engagement;
- Switching intention;
- Organizational climate;
- Relationship commitment;
20.The name effect in customization service: the role of psychological ownership and self-threat

机译：定制服务中的名称效果：心理所有权和自我威胁的作用
- 作者：Kou Yan;Shuai Zhong;Powpaka Samart
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
- The name effect;
- Customization service;
- Personal name;
- Psychological ownership;
- Self-threat;
21.Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

机译：在大流行期间为难民创造好客的服务系统：利用资源进行服务包容
- 作者：Finsterwalder Jorg;Kabadayi Sertan;Fisk Raymond P.;Boenigk Silke
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第2期
- COVID-19;
- Refugees;
- Inclusion;
- Transformative service research;
- Well-being;
- Suffering;
- Resources;
22.Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance

机译：恢复满意度和服务忠诚度的决定因素：服务恢复系统的不同影响和服务恢复性能
- 作者：Kamath Pallavi R.;Pai Yogesh P.;Prabhu Nandan K. P.
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第6期
- Service recovery system;
- Service recovery performance;
- Recovery satisfaction;
- Service loyalty;
- Retail banking;
23.Rethinking the actor in service research: toward a processual view of identity dynamics

机译：重新思考服务研究中的演员：迈为身份动态的处理方式
- 作者：Koskela-Huotari Kaisa;Siltaloppi Jaakko
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
- Actor;
- Processual view;
- Social identity;
- Personal identity;
- Identity dynamics;
- Institutional arrangements;
- Roles;
- Service-dominant logic;
24.Customer participation and well-being: the roles of service experience, customer empowerment and social support

机译：客户参与和幸福：服务经验的角色，客户赋权和社会支持
- 作者：Xie Lishan;Li Dongmei;Keh Hean Tat
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第6期
- Customer participation;
- Customer empowerment;
- Social support;
- Service experience;
- Well-being;
25.Training as an internal marketing tool within the franchise system

机译：培训作为特许经营体系内的内部营销工具
- 作者：Dominguez-Falcon Carmen;Fernandez-Monroy Margarita;Galvan-Sanchez Inmaculada;Ballesteros-Rodriguez Jose Luis
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Internal marketing;
- Training relevance;
- Training transfer;
- Relationship satisfaction;
- Customer performance;
- Franchise;
26.Actor transformation in service: a process model for vulnerable consumers

机译：服务中的演员转换：弱势消费者的过程模型
- 作者：Ho Bach Quang;Shirahada Kunio
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
27.Using data to advance service: managerial issues and theoretical implications from action research

机译：使用数据推进服务：行动研究的管理问题和理论意义
- 作者：Lim Chiehyeon;Kim Min-Jun;Kim Ki-Hun;Kim Kwang-Jae;Maglio Paul P.
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第1期
- Big data;
- Action research;
- Data-use;
- Service advancement;
- Managerial issue;
- Theoretical implication;
28.15 years of service-dominant logic: analyzing citation practices of Vargo and Lusch (2004)

机译：15年的服务 - 主导逻辑：分析变形例和LUSCH的引用实践（2004）
- 作者：Tregua Marco;Brozovic Danilo;DAuria Anna
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
- SDL;
- Citation practices;
- Service-dominant logic;
- Service studies;
- Service theory;
29.A contingency model of 'Face' loss in service encounters: an Eastern cultural context

机译：“面部”损失的应急模型：东方文化背景
- 作者：Akkawanitcha Chuanchuen;Patterson Paul G.
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第6期
- Culture;
- Service encounter;
- Psychological well-being;
- Customer aggression;
- Loss of face;
30.The impact of coronavirus on business: developing service research agenda for a post-coronavirus world

机译：Coronavirus对业务的影响：开发冠状病毒世界后的服务研究议程
- 作者：Mele Cristina;Russo-Spena Tiziana;Kaartemo Valtteri
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第2期
- COVID-19;
- Reddit;
- Essential service;
- Bricolage innovation;
- Responsible shopping practices;
- Market shaping;
31.Optimizing competitive performance of service firms in data-rich environment

机译：优化富裕环境中服务公司的竞争性能
- 作者：Rahman Muhammad Sabbir;Hossain Md Afnan;Abdel Fattah Fadi Abdel Muniem;Akter Shahriar
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第6期
32.The impact of other customer perception on consumer-brand relationships

机译：其他客户对消费者品牌关系的影响
- 作者：Sreejesh S.;Sarkar Juhi Gahlot;Sarkar Abhigyan;Eshghi Abdolreza;Anusree M. R.
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第2期
- Satisfaction;
- Other customer perception;
- Attachment anxiety;
- Attachment avoidance;
- Hotel brand love;
- Moderated mediation analysis;
33.Go home and kick the dog: Spillover effects of experienced coworker incivility on customer-directed counterproductive work behavior

机译：回家并踢狗：溢出经验的同事效果对客户定向的反妥策略工作行为的影响
- 作者：Moon Tae Won;Hur Won-Moo
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第5期
34.Impact of frontline service employees' acculturation behaviors on customer satisfaction and commitment in intercultural service encounters

机译：前线服务员工的影响行为对跨文化服务遇到客户满意度和承诺的影响
- 作者：Gaur Sanjaya Singh;Sharma Piyush;Herjanto Halimin;Kingshott Russel P. J.
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第6期
- Acculturation;
- Separation;
- Integration;
- Frontline employees;
- Intercultural service encounters;
- Marginalization;
- Assimilation;
35.Service enterprise productivity in action: measuring service productivity

机译：服务企业生产力的行动：测量服务生产率
- 作者：Scerri Moira;Agarwal Renu
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第4期
- Data envelopment analysis;
- Customer participation;
- Service productivity;
- Customer interface;
- Travel and tourism;
36.Unlocking behaviors of long-term service consumers: the role of action inertia

机译：解锁长期服务消费者的行为：行动惯性的作用
- 作者：Matti Leppaniemi;Chanaka Jayawardhena;Heikki Karjaluoto;David Harness
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第1期
- Satisfaction;
- Service quality;
- Perceived value;
- Word-of-mouth;
- Action inertia;
- Repatronage intentions;
37.Executive ethical decisions initiating organizational culture and values

机译：执行道德决策，启动组织文化和价值观
- 作者：Bridges Eileen
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第5期
- Ethical decision;
- Moral philosophy;
- Organizational values;
- Decision assessment;
- Executive decision;
38.Business customers' readiness to adopt manufacturer's new services

机译：经营客户准备采用制造商的新服务
- 作者：Vaittinen Eija;Martinsuo Miia;Ortt Roland
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第1期
- Servitization;
- B2B;
- Technology readiness;
- Service acceptance;
- Service adoption process;
- Service readiness;
39.Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

机译：价值司机和冒险旅游：日本和西方消费者的比较分析
- 作者：Paul Williams;Geoff Soutar;Nicholas Jeremy Ashill;Earl Naumann
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第1期
- Japanese;
- Value;
- Customer satisfaction;
- Adventure tourism;
40.Facilitators and inhibitors of value co-creation in the industrial services environment

机译：工业服务环境中价值共同创造的促进者和抑制作用
- 作者：Bonamigo Andrei;Dettmann Brenda;Frech Camila Guimaraes;Werner Steffan Macali
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第6期
- Value co-creation;
- Industrial service;
- Facilitators;
- Inhibitors;
- Business-to-Business;
41.Value-in-use and service quality: do customers see a difference?

机译：使用价值和服务质量：客户是否看到差异？
- 作者：Medberg Gustav;Gronroos Christian
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
- Value-in-use;
- Customer value;
- Service quality;
- Service logic;
- Critical incident technique;
- Retail banking;
42.Robo-advisors (RAs): the programmed self-service market for professional advice

机译：Robo-Advisors（RAS）：专业建议的编程自助市场
- 作者：Wexler Mark N.;Oberlander Judy
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Robo advisor;
- FinTech;
- Professional services automation;
- Algorithmic authority;
- Smart information;
- Algorithmic culture;
43.Pandemic's effect on the relationship between lean implementation and service performance

机译：大流行对精益实施和服务性能之间关系的影响
- 作者：Tortorella Guilherme;Narayanamurthy Gopalakrishnan;Godinho Filho Moacir;Portioli Staudacher Alberto;Mac Cawley Alejandro Francisco
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第2期
- Service organizations;
- Lean services;
- COVID-19;
- Performance;
44.Comparing benefit- and attribute-based menu assortments: an exploratory study

机译：比较福利和基于属性的菜单分类：探索性研究
- 作者：Eunjin Kwon;Anna Mattila
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第1期
- Consumer behavior;
- Experimental design;
- Perceived variety;
- Restaurant menu;
45.'Can I go or should I stay?' A theoretical framework of social lock-in during unsatisfactory service encounters

机译：“我可以去还是应该留下来？” 在不满意的服务遭遇期间社会锁定的理论框架
- 作者：Volkers Maarten
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
- Consumer lock-in;
- Social norms;
- Service encounter;
- Dissatisfaction;
- Service setting;
- Employee interaction;
46.On happiness, sadness or indifference: Investigating the carryover effect of outcome valence in service perceptions

机译：关于幸福，悲伤或漠不关心：调查结果遵守服务认知的核算效果
- 作者：Yit Sean Chong;Pervaiz K. Ahmed
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第1期
- Service quality;
- Valence;
- Experimental study;
47.The viable decision maker for CAS survival: how to change and adapt through fitting process

机译：CAS生存的可行决策者：如何通过拟合过程来改变和调整
- 作者：Carrubbo Luca;Iandolo Francesca;Pitardi Valentina;Calabrese Mario
- 期刊名称：《Journal of Service Theory and Practice》 | 2017年第5期
- Complex adaptive systems;
- Value co-creation;
- Decision making;
- Change;
- Service research;
- vSa;
48.Services marketing and customer experience in a post-disciplinary era article type

机译：服务营销和客户体验在纪律时代文章类型
- 作者：Finsterwalder Joerg;Tombs Alastair
- 期刊名称：《Journal of Service Theory and Practice》 | 2018年第4期
49.Labors of love: service employees on customer participation

机译：劳动的爱情：服务员工对客户参与
- 作者：Choi Laee;Lawry Charles A.
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第6期
- Customer participation;
- Emotional labor strategy;
- Job stress;
- Employee-customer identification;
- Hedonic services;
- Utilitarian services;
50.The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand

机译：心理品牌合同违反客户对品牌的功能功能失调行为的影响
- 作者：Gong Taeshik;Wang Chen-Ya
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
51.Guest editorial

机译：客人的社论
- 作者：Sajtos Laszlo;Bove Liliana;Bridges Eileen;Holmqvist Jonas
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第2期
52.Influence of prior reviews about a firm and its alliance partners on reviewers' feedback: evidence from the airline industry

机译：事先评论关于公司及其联盟合作伙伴对审稿人的反馈的影响：来自航空业的证据
- 作者：Chatterjee Swagato;Mukherjee Srabanti;Datta Biplab
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Customer satisfaction;
- Recommendation;
- Prior reviews;
- Alliance;
- Text mining;
53.An investigation into the antecedents of frontline service employee guardianship behaviours

机译：对前线服务员工监护行为的前进的调查
- 作者：Potdar Balkrushna;Garry Tony;Gnoth Juergen;Guthrie John
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- CSR;
- Employee engagement;
- Psychological ownership;
- Moral beliefs;
- Shoplifting prevention;
- Soft surveillance measures;
54.Green service attributes and amplifiers of the warm emotions evoked by them

机译：温暖情绪的绿色服务属性和放大器被他们引起的
- 作者：Leisen Pollack Birgit
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第4期
- Green;
- Service dimensions;
- Emotions;
- Satisfaction;
- Loyalty;
- Motives;
- Consumer;
55.Institutional work by market-shaping public actors

机译：通过市场塑造公共行动者的制度工作
- 作者：Kaartemo Valtteri;Nenonen Suvi;Windahl Charlotta
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
- Market shaping;
- Public actors;
- Institutional work;
- Marketing;
- Institutional field;
- Institutional entrepreneurship;
56.Understanding black market retailing: the case of Colombia's San Andresitos

机译：了解黑色市场零售：哥伦比亚圣安斯塔托斯的案例
- 作者：Rosenbaum Mark S.;Losada-Otalora Mauricio;Contreras-Ramirez German
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
- Counterfeits;
- Transformative service research;
- Black market;
- Illicit goods;
- Retail crime;
- San Andresitos;
57.Towards a circumplex typology of customer service experience management practices: a dyadic perspective

机译：朝向客户服务经验管理实践的环形类型：一种二元观点
- 作者：Sahhar Yasin;Loohuis Raymond;Henseler Jorg
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
58.Servitisation through structural adaptation

机译：通过结构调整稳态化
- 作者：Zighan Saad;Alkalha Ziad;Bamford David;Reid Iain;Al-Zubi Zubi M. F.
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
59.Coronavirus crisis and health care: learning from a service ecosystem perspective

机译：冠状病毒危机和医疗保健：从服务生态系统的角度学习
- 作者：Brodie Roderick J.;Ranjan Kumar Rakesh;Verreynne Martie-louise;Jiang Yawei;Previte Josephine
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第2期
- COVID-19;
- Pandemic;
- Healthcare system;
- Government;
- Service ecosystem;
- Cocreation;
- Resource integration;
- Risk and uncertainty;
- Resilience;
60.Are employees' emotional labor strategies triggering or reducing customer incivility: a sociometer theory perspective

机译：是员工的情感劳动策略触发或减少客户的兴趣：社会计理论的观点
- 作者：Zhan Xiaojun;Luo Wenhao;Ding Hanyu;Zhu Yanghao;Guo Yirong
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Emotional labor;
- Customer incivility;
- Surface acting;
- Deep acting;
- Customer self-esteem threat;
- Service climate;
61.Enhancing customer knowledge: the role of banks in financial well-being

机译：加强客户知识：银行在金融福祉中的作用
- 作者：Losada-Otalora Mauricio;Valencia Garces Carlos Augusto;Juliao-Rossi Jorge;Donado Pedro Mario;Ramirez F Efrain
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
62.Expert cues: how expert reviewers are perceived online

机译：专家提示：专家评审员如何在网上察觉
- 作者：Naujoks Anna;Benkenstein Martin
- 期刊名称：《Journal of Service Theory and Practice》 | 2020年第5期
- Source expertise;
- eWOM;
- Electronic word-of-mouth;
- Online review platforms;
- Virtual customer-to-customer interaction;
63.Journal of Service Theory and Practice at age 30: past, present and future contributions to service research

机译：中国服务理论与实践2010年期刊：过去，现任和未来的服务研究贡献
- 作者：Donthu Naveen;Kumar Satish;Ranaweera Chatura;Sigala Marianna;Sureka Riya
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Value co-creation;
- Bibliometric analysis;
- Citation analysis;
- Scientometrics;
- Service research;
- Research agenda;
- Service future;
64.The role of information systems and knowledge codification for service provision strategies

机译：信息系统的作用和知识编纂进行服务提供策略
- 作者：Walsh N. John;OBrien Jamie
- 期刊名称：《Journal of Service Theory and Practice》 | 2021年第3期
- Standardisation;
- Knowledge;
- Customisation;
- Information and communication technologies;
- Modularisation;

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