An object of the present invention is to provide a system capable of indicating specific points of improvement for items having a low evaluation in a questionnaire. In a questionnaire result display system for performing display for improving evaluation from a customer, a server device includes a choice of options including a favorable effect and an adverse effect as an influence of a factor item of product or service evaluation on evaluation. A response information acquisition unit that acquires response information, including a factor item evaluation selected from among them and a detailed factor item indicating the reason for selecting the factor item evaluation, and a total result of the factor item evaluation in a plurality of pieces of response information. Based on the result of the aggregation of detailed factor items in multiple pieces of response information, as the cause of the factor item as an adverse factor, A detailed factor specifying means for specifying a detailed factor item corresponding to the adverse factor, and displaying the negative factor and the detailed factor item and transmitting the processing result It includes a Display means. [Selection] Figure 2
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