An Application of Data Envelopment Analysis (DEA) for ERP System Selection: Case of a Petrochemical Company

摘要

As a comprehensive software solution, ERP seeks to integrate all departments and functions of a company into a single computer system that can satisfy all departments' information needs. Nowadays, many companies have invested in the implementation of enterprise resource planning (ERP) systems. But, a large number of them have wasted millions of dollars as a consequence of failed ERP implementation and adoption. Some of the failures come back to the selection of inappropriate ERP systems. This paper seeks to propose a method for selecting appropriate ERP systems, to enable firms' decision-makers to achieve an overall consensus by using a multicriteria decision making model.