This project intended to create a relevant application for the users of the Madeira Airport. They needed new ways of communication and interaction with their passengers. It could have been developed an application for a mobile device, such as a smartphone or a tablet that would allow the users of the Airport to communicate and interact with it differently. However, they had these bigger multi-touch devices, also known as kiosks that were not being used to their fullest potential. With that, it was given the task to make better use of these bigger devices, and develop the application for it. Upon starting the project, the first challenge that appeared was a clear lack of standardization when it comes to designing applications for these bigger multitouch devices. Besides the lack of standardization, there is not a lot of user experience. It cannot be expected that the user will transition easily, nor smoothly, from the common touch devices (smartphones and tablet) to a touch platform of bigger dimensions. The touch technology is not something out of the ordinary nowadays, nor is for the user to interact using this so called natural way, so some of the experience from the smaller devices can be reused, but the interaction with kiosks has to be carefully designed, because all of its limitations need to be taken into account. In particular the biggest limitation of these kiosks was the surface of the screen. It created a lot of friction therefore not allowing easy drag gestures. There is also the actual size factor of the device itself. Working on a bigger scale brought up important and interesting interaction design aspects that had to be solved. This document describes all the design work done for the kiosk application. It covers the methods and the decisions that were made so that all the work done for it can replicated and applied to other projects. From user interfaces to interaction design, different screen modes, graphical development and some programming, everything is explained throughout this document.
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