Uso del área de proceso Service Delivery (SD) de CMMI for services, versión 1.3 como guía para servicios en bibliotecas universitarias en el Valle del Cauca

摘要

The university in the Valle del Cauca and the rest of the world , libraries have a changing dynamic , with various proposals to modify the requirements of academic, technological and business world. These demands are guided by compliance with quality models seeking an adjustment to the environment and require a fixed results , in the case of ISO 9000, EFQM model FUNDIBEC , among others. Another way to respond to the new challenges of the university environment , has introduced new paradigms in the management of library services and resources based on technology models , the case of Integrated Learning Centers , Informations Commons and Learning Commons , all country proposals such as America, Canada, England and Spain , where the use of technology to support teaching and learning processes , research and production of knowledge, show alternatives. To achieve the construction of a specific guide to the creation and improvement of academic library services , the basis is the Service Delivery process area or SD of CMMI for Services ( CMMI -SVC ) , the Software Engineering Institute , a used model for software companies , using as base 5 maturity levels , where companies conducted a series of best practices proposed in 24 process areas , to have as a desired result, the scheduled maturity. This process area in particular, to find in it a complete service-oriented basis , responding to technology integration , human, physical and financial resources are chosen. The final result shows an adaptation of the Service Delivery process area of CMM- SVC , the context of university libraries , through a guide that houses the practices proposed by the original model and transforms them into activities using tools and methodologies area of librarianship , management and telecommunications . The application of the generic goals and generic practices are outside the scope and should be part of the institutionalization process , organized by each university.