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Comparative Analysis of Customer Satisfaction of the Self-Operated Logistics and Third-Party Logistics of JD.com

机译：对顾客满意度的比较分析及jd.com的自动物流与第三方物流

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鹏王;
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1. Third-party logistics provider customer orientation and customer firm logistics improvement in China [J] . Yu Tian, Alexander E. Ellinger, Haozhe Chen International Journal of Physical Distribution & Logistics Management . 2010,第5a6期

机译：第三方物流提供商在中国的客户定位和客户公司的物流改善
2. On the importance of service performance and customer satisfaction in third-party logistics selection An application of Kano model [J] . Sobhan Asian, Javad Khazaei Pool, Ali Nazarpour, Benchmarking . 2019,第5期

机译：论服务绩效和客户满意度在第三方物流选择中的重要性Kano模型的应用
3. On the importance of service performance and customer satisfaction in third-party logistics selection An application of Kano model [J] . Sobhan Asian, Javad Khazaei Pool, Ali Nazarpour, Benchmarking . 2019,第5期

机译：关于第三方物流选择服务绩效与客户满意度的重要性，KANO模型的应用
4. The relationship between customer-oriented third-party logistics provider and logistics improvement of customer firm [C] . Sun Shan-ling, Du Zhao-hui 2012 International Conference on Management Science amp; Engineering. . 2012

机译：以客户为导向的第三方物流提供商与客户公司物流改善之间的关系
5. Logistics performance influence on customer satisfaction in the aviation industry. [D] . Roach, Owen O. 2015

机译：物流绩效会影响航空业的客户满意度。
6. Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling [O] . Tafesse Gizaw, Mekonnen Bogale, Tadesse Gudeta 2021

机译：调查药物物流服务绩效对客户满意度的影响：具有结构方程模型的两步方法
7. On the importance of service performance and customer satisfaction in third-party logistics selection [O] . Sobhan Asian, Javad Khazaei Pool, Ali Nazarpour, 2019

机译：论第三方物流选择服务绩效与客户满意度的重要性

Comparative Analysis of Customer Satisfaction of the Self-Operated Logistics and Third-Party Logistics of JD.com

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