Armed Forces Retirement Home Strategic Plan, Fiscal Years 2003-2008. Protecting a Promise, Renewing a Trust.

摘要

The Armed Forces Retirement Home (AFRH) is proud to present this strategic plan for the years 2003 through 2008, a time that will present both significant challenges and opportunities for the organization. This plan communicates our intentions for managing the challenges and exploring the opportunities as we move into the future. The AFRH has a long and distinguished tradition of excellence in serving the veterans of the Armed Forces, and we will strive to continue that tradition in the coming years. During the past year, we have been moving to integrate and align the service delivery between the two campuses, (Gulfport, Mississippi and Washington, D.C.) to ensure that the AFRH service delivery model is both financially viable and achieves the high standard of performance that we strive to maintain. We are focusing on new business practices and implementing automated processes, especially in areas where such changes can improve resident service and organizational effectiveness. We are focusing on continuing to raise the bar on our customer satisfaction measures and build our capability to expand our future services and program offerings. We formulated an aggressive and proactive communications and marketing outreach program to ensure that the military communities are fully aware of the services we provide. We have also redesigned our website (www.afrh.gov) to provide information for current and prospective residents and their families and the personnel at AFRH. In performing its mission, the AFRH interacts with other Federal agencies and private organizations. Our primary public partnerships are with Department of Defense, Department of Treasury (Bureau of Public Debt), Department of Agriculture (National Finance Center), General Services Administration, and Office of Management and Budget. We have numerous initiatives and ongoing programs involving these and other agencies, and plan to increase our outreach and partnerships with other public and private organizations. This plan describes the most important of these interactions in conjunction with the achievement of specific strategic goals and objectives.