Office of the Medicare Beneficiary Ombudsman: Improving the Medicare Program for Beneficiaries. Report to Congress, 2009

摘要

The purpose of this report is to apprise Congress of the OMOs activities and to provide the OMOs recommendations for improving the administration of the Medicare program. Through its activities, the OMO works to identify systemic issues that may negatively affect beneficiaries. Systemic issues are problems (e.g., access to care, awareness, or understanding of benefits that affect a large number of beneficiaries or those that have a significant detrimental effect on an individual beneficiarys well-being), and may cause the same problems for others. This report also provides a set of recommendations to the HHS Secretary and Congress to improve beneficiaries experiences with Medicare.