Study of Operator Absenteeism and Workers' Compensation Trends in the Urban Mass Transportation Industry

摘要

This report examines and documents the nature, extent, and trends of absenteeism. The study was undertaken to identify ways of reducing the adverse impact of absenteeism on service quality and costs. A thorough review of the methods currently used in transit industry has been performed, and analysis has enabled the study team to make recommendations to assist transit managers. This study concludes that absenteeism in transit is a severe and rapidly worsening problem. Effects of workers' compensation statutes on transit costs and quality of service are shown to be significant and increasing. The authors suggest reconsideration of these laws, particularly their administration.