Determining training needs from supervisors' assessment of staff proficiency in tasks and skills

摘要

To provide the basis for establishing training opportunities, this project investigated supervisors' views of three components of staff activities. The project established the tasks that staff perform, identified staffs level of effectiveness in performing these tasks, and investigated the staff's level of proficiency in performing the skills underlying these tasks. Training opportunities were then determined in those areas where knowledge and skills could be improved for staff to perform their tasks more effectively. Staff currently perform their tasks sufficiently well. Furthermore, supervisors indicated that, for the most part, staff do perform the tasks they should perform. In carrying out these tasks, staff use primarily critical thinking, problem solving, and communication skills rather than discipline-specific skills. Although staff generally have working knowledge of most of these skills, additional training in critical thinking and problem solving, program and project management techniques, and communications is appropriate to further improve the organizations effectiveness.