Total Quality Management as a Potential Solution to Challenges within theCalifornia Army National Guard

摘要

Impacts from the downsizing of the Army National Guard's full time workforce havepresented a difficult and challenging set of problems to the leadership and managers of the California Army National Guard. Although unique in many ways, there exists many parallels to the problems experienced by other public sector agencies and organizations. This study attempts to capitalize on the organizational successes of other public agencies. Additionally, it recommends the reintroduction of Total Quality Management as a potential solution to receding organizational effectiveness, and to the recent shifting of organizational expertise to the more junior members of the workforce caused by a surge of losses at the middle management level.