Perceived Hospitality Manager Training Effectiveness: Traditional-Style, Computer-Based, and Blended Training

摘要

Employees need to be effectively trained. Companies train their new managers through traditional means, computer-based training, or a combination of these training methods. The purpose of this study is two-fold: To determine which training methods are used to train new managers. And to discover which of these training methods new managers perceive to be effective. Data was gathered from a sample population of new managers who were asked to fill out a 33-item questionnaire. The population was selected from hotels within the Dallas and Houston, Texas metropolitan areas. The research data was analyzed using descriptive statistics to identify which training methods are used and their perceived effectiveness. The researcher expected the following outcome: First, most new managers are trained either via traditional style or a combination of both traditional and computer-based methods. And, second that most participants perceive a combination of these two training methods to be the most effective in new manager training.