Using Kiosks for Patient Self-Service Check-in as a Technology Portal to Health Forces throughout a Health Care Network

摘要

It is hypothesized that deployment of MICK throughout the DeWitt Army Community Hospital, Fort Belvoir, Virginia, Health Care Network will improve measures of patient satisfaction, wait times, and patient needs assessment; ensure that JCAHO requirements such as HIPAA compliance and advance directives forms are completed; and significantly increase third-party collections. TOPS satisfaction data are to include patient wait times and current third-party collections as historical controls. Progress is reported regarding the following metrics, which were tracked during the 6-9 months pre- and post-deployment on the MICKs (kiosks): (1) time from MICK sign-in to seeing the provider; (2) percentage of time seeing the provider relative to the overall time within the respective clinic; (3) percentage of patients who have signed the HIPAA compliance form; (4) percentage of patients who have been offered an outpatient advanced directives form; (5) percentage of patients who need to change contact information or outside insurance information; (6) percentage of patients who need to see an administrative clerk after and while using the MICK; (7) reasons a patient needs to see an administrative clerk; (8) patient satisfaction with quality of care at the Military Treatment Facility (MTF), overall satisfaction with the MTF visit, overall satisfaction with care rendered at the MTF, overall satisfaction with the MICK, and overall satisfaction with technology integration throughout the health care network; (9) percentage of patients who have used the MICK at more than one location throughout the DeWitt Health Care Network; (10) overall comfort level of using the MICK; and (11) percentage of patients who prefer to see a check-in clerk and would rather not use a kiosk to check in. This report also describes the project's history, computer hardware, kiosk configuration, functionality, troubleshooting, kiosk implementation status, change requests, data retrieval, and involved parties.