Fully Proceduralized Job Performance Aids: Guidance for Performing Behavioral Analyses of Tasks.

摘要

The initial tryout of the subject job aids (FPJPA), for the UH-1H helicopter, indicated that although they met all the format requirements they did not produce the expected level of task performance when used by novice and apprentice Air Force maintenance personnel. The author hypothesized that the FPJPA did not contain all the cues and directions necessary for the novice or apprentice. This report describes a method for identifying such cues and responses during a hands on tryout of the initially produced task steps, called behavioral analyses of tasks (BAT). The application of this BAT to many tasks produced an unfolding effect from pictorial to pictorial. It also identified many important but unplanned cues in the troubleshooting routines. Its application to the eleven UH-1H tasks used for the evaluation raised the performance level of both novice and apprentice personnel.