Role of procedural justice, organizational commitment and job satisfaction on job performance: The mediating effects of organizational citizenship behavior

摘要

The study examines the impact of procedural justice, organizational commitment, job satisfaction on employee performance, and the potential mediating role played by organization citizenship behaviors in that process. This model was tested using a sample of 70 employees embedded in 2 groups from 15 branches of a large, syariah bank in Malang. The sample is taken using proportional random sampling. Data is collected directly from respondents using questionnaires and technical data analysis using GeSCA.ududThe study results showed that both procedural justice and organizational commitment positively affected Organizational Citizenship Behavior. Organizational commitments do positive influence job performance. Job satisfaction did not positively influence Organizational Citizenship Behavior and job performance. Organizational Citizenship behavior positively influences job performance. Organizational Citizenship behavior acted as a partial mediator between procedural justice, organizational commitment, and job performance. A number of suggestions on managerial theory and implementation were proposed.