Strategies for Improving U.S. Air Force Productivity: Developing Methodologies for Assessing the Potential Relationship between Communication Behaviors and Productivity

摘要

The project was a preliminary testing of a model that specified the relationship between the content of communication and individual work performance of Air Force maintenance specialists. The model states that content of communication is in general positively related to individual work performance; however the specific content of communication is modified by characteristics of the work being performed. That is performance on jobs with differing characteristics should be related to different combinations of communication content rather than one set of communication content dimensions being equally applicable to all work activities. The project developed measures of individual work performance, seven factors of communication content, and seven measures of work characteristics. These were evaluated according to response patterns, factor structure, and/or reliability indicants.