Implementation of Multifunction Information Systems at Three Navy Facilities

摘要

The accelerated rate of the introduction of office technology systems in both the private and public sectors has had important effects on organizational functioning. In light of the developments and increased usage of this technology, it is important to address issues and problems that arise in the course of implementing these new systems. The objective of this investigation was to evaluate the impact of pilot projects employing multifunction information systems at three Navy facilities. THe major aims of the study were to determine (1) the receptiveness of organizational personnel toward the technological system, (2) pattern of usage of the systems, (3) the major factors impeding and facilitating operation of the system, (4) the impact of the systems on work performance, and (5) the organizational problems and issues associated with the introduction and implementation of the systems. A cross section of civil service personnel (39 support, 44 technical, and 35 managerial) involved with the implementation and/or use of the systems at the three sites was interviewed. The interviews were designed to obtain information about acceptance of the system, usage, system impact on performance, and system implementation problems. The results indicated that resistance to change was not a major problem in the introduction and implementation of these systems. Barriers encountered by members of the organization such as insufficient management commitment and lack of personnel and material resources were more serious problems.