Differences in Performance Schemata as a Function of Organizational Level

摘要

The strategy of training raters to adopt the same evaluative standard has become a common practice in laboratory performance appraisal research. We felt that in the applied setting this frame-of-reference rater training strategy should be expanded to include the ratees' standards in order to clarify workers' understanding of organizational expectations. This study explored the necessary foundations for using this rater and ratee frame-of-reference training strategy. A modified behavioral anchored scaling method was used to gather data in two law enforcement agencies. The goals of the study were to identify performance schemata for the position of patrol officer, and to assess how the schemata differed by organizational level (i.e., patrol officers versus their supervisors). Data were analyzed using repeated measures analyses of variance and discriminant analyses. Differences in performance schemata between organizational levels were tentatively identified. Findings were discussed in relation to the needs of the two agencies and in terms of general implications for rater training strategies. (Author)