Building a Knowledge Base for the Knowledge Worker System

摘要

Every daily activity of the U.S. Army depends in part on the work of knowledgeworkers-action officers who gather, process, and pass on information essential for mission accomplishment. The effectiveness of knowledge workers is often impaired by constantly shifting schedules, information overload, lack of standard automated tools, and the requirements of accomplishing necessary-but-mundane tasks such as scheduling, coordinating with others, and reporting. USACERL is developing a computer-based performance support environment called the Knowledge Worker System (KWS), which is intended to substantially reduce the problems and inefficiencies inherent in knowledge work. The objective of this phase of the research was to identify the information needed to establish the rich database required to support KWS applications. It has been found that any knowledge work task may be characterized by one (or more) of 13 attributes. Similarly, the work of any functional knowledge work group may be characterized by some or all of these 13 task attributes. The information to be collected depends on the objectives of the specific application-not all applications will require data pertaining to all 13 task attributes. Knowledge Worker System(KWS), Performance Support Environment(PSE).