Formal Leaders' Perceptions of Informal Leaders

摘要

Traditionally, healthcare organizations tend to be hierarchical. As a result, rigid policies and procedures are formed and staff are expected to strictly follow orders. As healthcare becomes more complex and more input is needed in managerial decisions, a different approach to leadership and organizational communication is required. With increasing costs, ever-changing regulations, decreasing reimbursements, and increased competition, contemporary healthcare management and communication networks need to become adaptive and support innovation to be effective.