A research on the three-year performance of the regional emergency operation centers in Taiwan

摘要

For a smooth lateral integration between Taiwan's regional emergency operation centers (EOCs) and with local health, fire, and medical units, the operating performance of the emergency medical care law (EMCL) needs to be enhanced throughout the emergency medical service system. In this article, a 3-year comprehensive evaluation was adopted to analyze the performance evaluation of six regional EOCs and to initiate a proposed framework with an appropriate coordinated operation and notification mode for the regional EOCs with above three units. The study discovered that establishing a closer coordinated operation and notification model relationship for the EOCs with above three units was a key factor to provide real-time information delivery and query services. A common disaster information and medical resource exchange platform should be established in the future, and the EMCL that allows EOCs to be the official dedicated units should be amended. In addition, EOCs must be given a regulatory power and responsibility to execute their services, which allows them to play an active role rather than a passive role. This would effectively help to integrate the fire, health, and medical units uniformly in the rescue response operation of disaster incidents.