San Diego Gas & Electric's (SDG&E) Smart Meter Programme is an innovative energy management system designed to give all residential and business consumers visibility into their energy usage habits, ultimately helping consumers save money. Key to the vision of the utility's successful deployment of smart meters was creating a forward-thinking relationship building programme, instead of a meter exchange programme. It was an opportunity to enhance the customer relationship by educating them about the changing utility and their new relationship with SDG&E by the introduction of new technologies. This meant an extensive outreach programme that taught consumers that smart meters were the essential foundation to the transformation of sustainable energy development, demand response and control.
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