You may be interested to have a little insight into the section of the utility industry relevant to non-domestic properties and which includes sectors such as managed common parts. This applies to commercial properties too, by the way. We are frequently told that utility suppliers could do more to produce clear notice letters and customers can overlook some vital contract dates. Various things such as how the utility suppliers time the letters, their appearance (sometimes a bit likejunk mail) and each supplier having different timings to each other, can mean that the customer can overlook the renewal letter. But, the renewal letter is not as important as the speed of a customer's response.
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