Jon Lancaster Toyota in Madison, Wis., started 2011 with the goal of bolstering its quick-service operation. Today the four-lane shop is pulling in more than $200,000 a month in sales, up from $125,000 at the beginning of the year. General Manager Joe St. Marie credits the gain to a relentless focus on improving the customer experience. Hours have been expanded with no appointment necessary, and jobs are completed faster. An oil change and tire rotation can be done in 15 minutes, St. Marie said. Each customer gets a free car wash.
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机译：威斯康星州麦迪逊市的乔恩·兰开斯特·丰田（Jon Lancaster Toyota）于2011年开始，旨在加强其快速服务运营。如今，这条四车道的商店每个月的销售额超过200,000美元，而年初的价格为125,000美元。总经理Joe St. Marie将此归功于对改善客户体验的不懈努力。无需预约即可延长工作时间，而且工作完成得更快。 St. Marie说，可以在15分钟内完成换油和轮胎旋转。每个客户都可以免费洗车。
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