A Study on Environmental Development to Improve Occupational Performances of the Disabled: A Case Study of Major Retail and Wholesale Companies in Bangkok

摘要

This research aims to alleviate problems of environments and facilities of people with disabilities in retail and wholesale companies within the area of Bangkok, Thailand by applying the concept of universal design to enhance their environments. The objectives of this research are to study environments and facilities of people with disabilities to design and efficiently improve occupational performances of them in companies. This research used a mixed-method approach (qualitative-quantitative research). The research instruments of the study are interviews, questionnaires and observations. The data are analyzed to help figure out the solution to improve those two aspects for people with disabilities. The needs of people with physical disabilities in workplace are mostly stair climbing, passage ways and the need of suitable desks. They prefer metal, wood and leather material with interest in square shape. The need to improve electronic device switches is also expressed. Regarding office equipment, the improvement of storages, retrieving of items from high places and easier usages of staples, pencils, pens and paper punches could be highly appreciated. The findings are used in developing and designing furniture to efficiently improve occupational performances and correspond to the true needs of people with disabilities.