Service Design for Delivery of User Centered Products and Services in Healthcare

摘要

In the broader context of healthcare, hospitals have begun to adopt Service Design to understand and improve the patient experience.1 The patient experience has increasingly become more important in the USA as hospital reimbursement is tied to patient satisfaction scores.2 Beyond improving patient experiences. Service Design is extendable to helping care providers build relationships with individuals across different functions and silos to improve cooperation and communications internally and externally - while also improving outcomes.