HOW DOES YOUR MANAGER RECOGNIS:Exellent Practice?

摘要

A handwritten note is among the ways that chief nurse Carolyn Fox lets staff know they are doing a great job. 'It happens if I see good practice when I'm out and about,' says Ms Fox, who works at University Hospitals of Leicester NHS Trust, one of the biggest in the country. 'It takes just a couple of minutes, but it's very powerful.' Recognising excellent nursing practice is at the heart of her approach. 'Of course, it's critical that we learn when things have gone wrong, but there's as much to learn when things have gone well,' says Ms Fox, who came to Leicester in October 2018 from Northampton General Hospital, where she was director of nursing. 'It's really important to celebrate.' While the organisation already has some well-established ways of acknowledging the contributions of its staff, Ms Fox plans to introduce more this year, including the international Daisy Foundation Awards for extraordinary nurses. She also wants to introduce the Cavell Star Awards, which are for nurses, midwives and healthcare assistants who demonstrate exceptional care to colleagues, patients or patients' families.