Fully integrated open office plans seemed like the perfect answer to claustrophobic cubicles — until they weren't. Despite grouping employees at communal desks and tearing down private office walls, Harvard Business School researchers found that the move to open up workspaces has negatively impacted collaboration, triggering a withdrawal response among workers. The 2018 study discovered that open office concepts reduced face-to-face interactions by 70 per cent, while employees increased their email use by 50 per cent.
展开▼
