Optimization of Selection Parameters through QFD-AHP-TOPSIS Methodology

摘要

It is very difficult to understand all the wants of customer and to make a product which will fulfill the demands completely. The designer always tries to design a product with reference to ideal one. The distance between customer imagination and designer thinking may be reduced by using combination of decision making tools i.e. Quality Function Deployment (QFD) with AHP, TOPSIS. QFD is a powerful tool for designing the product and prioritizing the customer needs. For the complicated decision making problem including qualitative and quantitative factors, different decision making techniques such as Analytic Hierarchy Process (AHP), TOPSIS can also be used with QFD for better results. In this paper, a model of QFD, AHP with TOPSIS technique is formulated and the study is executed with an example of two wheeler selection problem in Indian market.