Prediction model of outpatient flow based on behaviour data of outpatients in a Chinese tertiary hospital

摘要

Objective: Outpatients at Chinese tertiary hospitals are always over-crowded due to the "walk in" mode and all of the services provided within the hospital, which include patient interviews, lab workups, imaging examinations and prescription fill. The aim of this study was to build a model to predict sequential patterns of the services that the patients sought to use and then provide advice for what services they can choose and in which order to avoid long waiting times.