FOCUS ON EFFICIENCY: MAKE SERVICE OPERATIONS A MONEYMAKER

摘要

Service and appliance sales are often considered to be a loss leader or a cost of doing business by propane marketers who are primarily focused on delivering propane. But that doesn't have to be the case, says Saul Cohen, product specialist at Cargas (Lancaster, Pa.). If the marketer focuses on efficiency and expansion, the service operation can be a profit center. Cohen will present a seminar on this topic at the upcoming National Propane Gas Association (NPGA) Expo. At Cargas, as a product specialist, he is a subject matter expert for the propane industry and software. In 2005, Cohen created and presented to Cargas the business plan to start Cargas Energy software solutions for fuel delivery and service companies. Today, he tells BPN, software solutions like these can help propane marketers increase service efficiency, improve customer satisfaction, and build consumer interest in additional propane appliances. Among the practices the software can facilitate are the following: