Publics see room to improve F&I online: Retailers aim to boost product presentation as digital deals grow

摘要

Record adoption of digital tools bolstered sales during the challenging environment produced by the coronavirus. Despite working for years on these efforts, public groups say the finance-and-insurance component still requires improvement. Public retailers credited a portion of their second-quarter rebounds to digital deals and paperless processes. While not every public group posted a profit, F&I income increased across the board among some of the nation's largest retailers, with two posting records in the period. AutoNation Inc., the retailer with the highest same-store F&I profit per vehicle, said its digital F&I product penetration is not yet on par with in-store metrics.