Corporate intranets place information on the dashboard: Big-picture feedback puts HR in the driving seat

摘要

Discusses how to use an intranet to gain a true picture about what is going on in an organization. Design/methodology/approach: Details the rise of internet technology, examines its applications in human-resource management and considers practical examples from Hewlett-Packard, Claremont Technology, Xantera Parks and Resorts, KeyCorp, Sandia National Labs, Cisco Systems, JC Penney, TeamScape, Middlesex Health System and MindSpring Enterprises. Findings: Describes how intranets can be used to continually provide real-time feedback on what is going on with an individual's or group's performance and make it possible to give feedback in a matter of minutes, not weeks. Practical implications: Explains how intranets can be used to improve the overall management process and to facilitate collaboration among widely dispersed work groups. Social implications: Describes a tool which, by improving the performance of individuals and organizations, can ultimately benefit society as a whole. Originality/value: Gives numerous case examples of the successful use of intranet technology in organizations.