Dilmah Tea's blend of paternalistic leadership: Approach builds commitment, good communications and teamwork

摘要

This paper aims to explore the leadership style of Merrill J. Fernando, founder of Dilmah Tea and chairman of the MJF Group. Design/methodology/approach: Considers the effects of his paternalistic approach to leadership on Dilmah Tea employees and its organizational culture. Findings: Reveals that the company benefits from high levels of employee commitment, good internal communications and strong teamwork. Practical implications: Highlights such staff-welfare provisions as free in-house staff medical facilities and financial help for the education of employees' children. Social implications: Explains that charity is a significant part of Merrill Fernando's life and permeates his business. About a third of his wealth is set aside for the Merrill J. Fernando Charitable Foundation. Originality/value: Provides insight into the workings of an unusual Sri Lankan company.