Leveraging organizational performance via knowledge management systems platforms in emerging economies Evidence from the Egyptian Information and Communication Technology (ICT) industry

摘要

Purpose-The purpose of this paper is to examine the impact of adopting knowledge management systems (KMSs) on firms' performance. Although many organizations have adopted the notion of KMS, there is little evidence on the effect of KMS on a firm's performance, especially in an emerging economy like the Egyptian one. An intensive literature review is conducted not only to synthesize but also to establish the conceptual foundations for the systemic perspective of knowledge management and its potential impact on knowledge management performance in an emerging information and communication technology (ICT) industry. This systemic perspective fits with the evolutionary nature of such an emerging industry in Egypt. Design/methodology/approach-The empirical study of this work is conducted on knowledgeintensive firms operating in the field of ICT. The paper is descriptive in nature where a quantitative research design is adopted to survey senior managers' perceptions-from both national and multinational enterprises operating in Egypt-on the pay-off maintained from creating an integrative KMS. The primary data are collected from 90 managers holding significant top positions related to the knowledge management area. A linear simple regression test is conducted to discover the initial association between the conceptual model's key variables.