Health care organizations generally announce that they are caring and compassionate in their mission and values statements and in public relations notices. However, often little is done to instill caring and compassion among staff or to develop a humanistic culture. Much can be done and is being done at many nursing homes and hospitals across the country. In this article, a number of programs that have been found to work are described. With dedication and focus, a positive culture can be permanently established-a culture where a nursing home stands out among others, is a pleasure to work at, and is a happy home for residents.
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