It has become a cliche to describe information technology (IT) as something understood in one way by business users, and in quite another by IT experts. Managers say they want technology to be easy and intuitive to use, helping their business to deliver seamless services to their customers. They also want the technology at work to be as advanced and sophisticated as that which they have just installed at home. The IT team in a larger-scale business, however, has to grapple with a range of hardware, software and budgetary constraints that don't face the average householder. They are also expected to ensure the confidentiality, integrity and continuity of the systems and information they are dealing with, and respond to a range of IT-related legislation, such as the Data Protection, Computer Misuse and Human Rights Acts.
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