Community management proves key to successful demand management

摘要

Unlike the technical interventions, thernsuccess of public participation cannot be measured in financial terms. One of the primary objectives of the projects was to improve communication between the municipality and the public and judging by the increase in the reporting of leakage in some of the municipalities particularly Emfuleni and support for the WDM and sanitation projects, it is clear that this objective has been achieved and valuable insight has been gained into the problems faced by the communities.