Hospitality Teams: Knowledge Sharing And Service Innovation Performance

摘要

Knowledge sharing and team culture have been found to have an important influence on service innovation performance. However, there has been relatively little substantive research focusing on these issues. This study's results support team culture's role in maintaining and moderating the relationship between knowledge sharing and service innovation performance. The research framework developed in this study was tested by 621 employees of international tourist hotels. The survey responses indicated that the relationships between and among knowledge sharing, team culture and service innovation performance are significant and strong. The main overall practical implication that can be drawn from these findings is that to achieve high service innovation performance, organizations first need to develop knowledge sharing behaviors plus a better team culture.