WHEN you operate in the service sector, you are expected to provide the service advertised. In the case of railways, passengers rightly expect trains to turn up, on time, so they can plan their day and go about their business. In order to run the advertised timetabled services, one of the key components is to have a full complement of staff to cover all the diagrams, along with contingency to cover sickness, holidays, staff training and refresher courses.
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