Three Products To Improve Call Center Processes

摘要

Keeping up with all of the latest customer information in an organization can be a nightmare. Bits of information can be spread out among disparate databases, causing delays in getting a customer the product or information they need when they need it, resulting in a lost customer. To aid companies in retaining customers, BayStone Software has announced the latest release of its customer interaction software (CIS), BayCenter 3.0. BayCenter 3.0 is an integrated software suite designed to offer turnkey, comprehensive customer care with a low cost of ownership. BayStone's Dynamic Adaptability Engine (DAE) architecture will provide users with quick and easy implementation, customization and integration of the suite of applications without programming.