Clarifying the Association between Personality and Interpersonal Citizenship Behavior

摘要

Interpersonal organizational citizenship behavior (OCBI) is a key element of organizational success. OCBI occurs when an employee goes above and beyond his or her formal job requirements to assist co-workers by engaging in behaviors such as helping those who are falling behind in their work and sharing work-relevant information (Bowler and Brass, 2006; Williams and Anderson, 1991). OCBI facilitates better performance, productivity, and more favorable work climates (Erhart, Bliese, and Thomas, 2006; Van Dyne and Lepine, 1998; Williams and Anderson, 1991). Further, OCBI is particularly important in today's work environments where teamwork is an inevitable part of organizational life.