Impact Civil Conflicts, Information Quality, System Quality and Service Quality on the Net Benefits of M-government: An Empirical Study of Farmers' Southern Region of Iraq

摘要

Evaluation the Information System (IS) from the perspective of the net benefits of IS usage under unstable environment in developing countries, such as Iraq, is critical. For this purpose, this study aims to investigate mG success in the Iraqi context, where literature on this field of research is lacking. Today, ICTs promote development across many dimensions not only serving as one of the main resources for promoting products and services and for delivering and broadcasting information but also in connecting organizations and communities together in terms of better interaction and better communicational possibilities. Therefore, several governments have attempted to establish IS projects by exploiting modern ICTs. The Iraqi government has recently sought to harness these technologies to provide quality service for their citizens. Mobile technologies significantly increased among the Iraqi citizens, especially after 2003. ITU (International Telecommunication Union) (2013) reported mobile subscribers rates are forecast to a rise from 75% in 2013 to 95 by 2015 in Iraq. The reported noted that by 2013 Iraq is the highest mobile penetration rate amongst 34 countries. Despite the increase of the services offered by the government, few citizens have participated, according to a recent survey of the UN. Moreover, providing mobile Government (mG) services alone did not guarantee success of mG without releasing the benefits of using mG services, especially in rural areas. Net benefits are considered a critical phenomenon for the success of any IS and mG is not far from this issue. Quantitative data were collected from Iraqi citizens. Structural equation modeling was used this study to validate the findings. Results show that information, service quality and civil conflicts affect net benefits through use of mG, whereas use of mG affect net benefits of mG services. The results imply that service providers need to deliver quality information and quality service to facilitate the users' post-adoption usage of mG services.