Design and development of a classification system for knowledge management tools and methods

摘要

Mechanical and manufacturing engineering (MME) organizations commonly recognize the value of their knowledge resources, yet most fail effectively to exploit these assets. Knowledge management (KM) solutions should provide the means for appropriate exploitation of the resources, but there are very few published KM implementations in MME contexts compared with the wealth of KM solutions published in other sectors. This paper demonstrates a methodology for the creation of a KM solution space based on the review, analysis, and characterization of 157 sources, including examples of KM problems within 55 companies from 16 different industry sectors. The example KM solution set can be used to identify appropriate tools to solve KM-related problems in many MME contexts.