Pandemic leadership lessons:A North American perspective

摘要

What has the past Covid year brought for you and your company? Covid has been the longest period of crisis management I can ever remember. As in any crisis, a few fundamentals remain true. 1. Delegate responsibility to the business - it's all bar impossible to run a complex organisation of 14,000 people and 181 planes AND run a crisis. We initially ran daily stand up 'sitrep' meetings with 40 plus representatives of the whole business reporting on key issues. Over time, daily became weekly yet we've still had more than 160 of those meetings to manage the crisis. 2. In the words of the WHO "speed trumps perfection". We had to move at pace to ground aircraft ahead of border closures, to radically reduce operating costs, introduce health measures, ensuring we were roughly right and avoiding being precisely wrong. 3. Stay calm - everyone watches the leader. If I had acted overwhelmed, panicky or uncertain, others would have followed suit.