Your future is based on growing your own

摘要

Many times when you have a lack of accountability or performance in an employee, you want to blame them first, liiere is a good chance you could have done something different to change that outcome. If you really believe there is a technician/service advisor shortage, you better start growing the ones you have already hired. ATI Coach Kim Hickey says most of the lack of employee growth is coming from lack of regular employee reviews. Let's listen to what she has discovered as typical with even great shop owners and managers.