The influence of power and solidarity on emotional display rules at work

摘要

This study examined the influence of two interpersonal relationship dimensions, relative power and solidarity (closeness), on the emotional display rules that employees report they would adopt in work situations in which they felt happiness or anger. Results demonstrated that display rules involved more control over emotional expressions (i.e., more deamplification and masking of emotion and less expressing and amplification of emotion) when the interaction partner had higher relative power compared to when the interaction partner had equal or lower relative power. This pattern of results was present for both happiness and anger, though the effects were larger for anger. Display rules also involved more control when the interaction partner was low in solidarity compared to when the interaction partner was high in solidarity, with this effect being similar in magnitude for anger and happiness.