Deloitte: Aftermarket services transforming manufacturing in the wake of pandemic

摘要

Demand for new industrial equipment is declining as companies focus on preserving cash and reducing capital spending, according to a new report from Deloitte. In response, the report's authors concluded, industrial manufacturers are increasingly turning to aftermarket services as a consistent revenue source and profit stabilizer. Post-recovery, manufacturers who prioritize digital transformation to deliver long-term value and customer-centric outcomes may gain a competitive edge. The report explores opportunities for manufacturers to use aftermarket business models to stabilize business revenue during the current downturn and prepare for the next wave of growth. It includes data analyses from financial reports of certain major U.S. manufacturing companies as well as insights gleaned from interviews conducted with 35 North American and European manufacturing senior executives and subject matter specialists.