In November 1999, Bruce Burgin and the members of his WMS selection team at Owens Corning, Toledo, Ohio, faced a daunting challenge. How do you cull a list of 26 software vendors who look good on paper down to the one who can best roll out their warehouse management system in 25 warehouses over the next three years? "We knew the functionality we needed to run our operations," recalls Burgin, an IT manager with warehousing experience. "The challenge was how to get there." Plenty is riding on the decision: your customers will know whether you chose the right WMS based on the quality of their orders. So will your boss. Let's face it: no one wants to be remembered as the joker who messed up the warehouse come bonus time.
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